The product must be in new, and unused condition with all original packaging materials, unused warranty cards, and instruction booklets. Any indication of installation or Use and no credit will be issued. Electronic devices are eligible for Warranty only.

A return may void a multiple purchase discount and/or Free Shipping.

All returns require a “Return Goods Authorization” (RGA) number. RGA numbers will be issued by customer service upon approval of return. Any returns without an RGA number will be refused.

All returns will be credited the full purchase price, minus shipping charges, and will be made in the same manner as the original purchase.

Returns must be sent prepaid and insured for the full price by a trackable carrier such as UPS or Federal Express with tracking information.

Irrigation Supplies

Customer satisfaction is our top priority. As one of the Internet's largest Irrigation Suppliers, every transaction must result in a pleasant, convenient and successful shopping experience. If it is not, we are happy to offer a refund on the return of any purchase within 15 calendar days from receipt, with the exception of Electronic Devices. Electronic devices may be exchanged with-in 15 calendar days (minus shipping charges) for the same item if defective.
Within 15 calendar days, if for any reason you are not satisfied with your purchase from us, you may return the item for a full credit on the purchase price (minus shipping charges) and a 20% re-stocking fee.
We will make every effort to provide you with the support to help troubleshoot any problems you may have with products purchased from us. You can buy with the confidence that if you have selected the wrong product, or the product does not perform to your expectations, you may return it.

Lighting Fixtures & Supplies

Because of the tremendous selection of Manufacturers, fixtures and colors, All Lighting Sales are Final. We will in some instances make exceptions for our more popular fixtures on a case by case basis. In these cases, shipping charges will be deducted, and a re-stocking fee from 20%-50% will be applied depending on the manufacturers policy. If you have questions or doubts, order a single fixture first. This applies to all sales quoted from the website, by phone or in the store.

You may return most items sold by Sprinklermonster within 15 calendar days of delivery for a full refund., minus shippping charges and restocking fees. Please note that we are unable to exchange items (however, if you received a damaged, defective, or incorrect item).

We cannot accept returns of certain items, including:

• Any item that is gas-powered or contains flammable liquids. (These items will say "This item cannot be returned" on their product detail page.)
  
• Any product missing the serial number or UPC.

Copyright 2010 Sprinklermonster